Our standard processing time for orders is 1 to 2 business days. Please note that shipping times may vary based on location.
Same-day delivery options will be made accessible to clients in Edmonton and Calgary during the checkout screen if you qualify. Cut off times for same-day delivery are 11:30 am (Mountain) for Calgary and 9 am (Mountain) for Edmonton. If you place your order after these times, your package will be delivered the next day.
If you have any concerns with your package delivery, please contact Client Care at +1 (619) 693 4960 or firstname.lastname@example.org
Parcels with Canada Post and Purolator require a signature upon delivery. If no one is home to receive the parcel, a notice will be left that indicates the location of your local Purolator or Canada Post depot.
Packages shipped with West Direct with our same-day/next-day courier service do not require signature on delivery.
According to ACMPR regulations, we are able to ship to your primary residence, or a mailing address associated with that address (such as a P.O. box). Aurora ships Canada-wide using Canada Post and Purolator. If you reside in NWT, YK, or NVT, or wish to ship to a P.O. box, you must select Canada Post as your shipping option.
If you reside in the Edmonton or Calgary region, you may qualify for our same-day delivery through West Direct. This option will appear while you’re filling out the shipping checkout menu.
Once your item has been shipped, you will receive an email notification with your Canada Post or Purolator tracking number. Packages shipped with West Direct will arrive either the same or the next; a confirmation of shipment will be sent to you.
Canada-wide shipping is free for all orders over 5 grams. Orders 5g or less will have a shipping charge dependent on your shipping provider and location.
We use discrete mail services of USPS, Fedex and DHL